Deletion erases your account and the salons you founded. It is permanent: nothing can be restored afterwards.
Deletion is immediate and signs you out of all your devices.
Deleting your Bookelya account does not cancel your App Store or Google Play subscription. It keeps renewing until you cancel it yourself in your device's subscription settings.
On iPhone or iPad: Settings, your name, Subscriptions. On Android: Google Play, your profile picture, Payments and subscriptions.
A subscription taken out directly on the website, on the other hand, ends with the account deletion.
If you are a member of a salon founded by someone else, that salon is not deleted: you simply leave it.
We keep the bare minimum needed to follow up on a purchase: the Store subscription reference, the transactions, and a payment identity stripped of your name and email address. This lets us handle a refund or a dispute after you have left.
These references are erased 12 months after the subscription's last definitive event (end of period, refund or revocation).
Invoices already issued are kept for as long as accounting law requires.
The details are in our privacy policy.
Send a request here. We verify your identity before any deletion: that is why this form does not delete anything on its own.
Write to us at contact@bookelya.com — we can also hand a salon over to a colleague instead of deleting it.