1. Purpose and acceptance
These terms govern professional use of Bookelya by salons in Belgium or France, on the web and in the professional app. Bookelya is operated by KURT Brûsk, an individual trading as NOWAVE, enterprise number 0803.438.231, VAT BE 0803.438.231, established at Rue T. Marcotty 5A, 4101 Seraing, Belgium. Contact: contact@bookelya.com. Telephone: +1 646 208 2714.
The representative creating the account declares that they can bind the salon and accepts these terms. Clients have separate terms; their treatment contract is with the salon. Terms presented for each booking and accepted payment agreements retain their own version. Viewing a document does not amount to acceptance on your behalf.
2. Services and availability
Bookelya provides tools for calendar management, bookings, staff, services and resources, client records, notes, custom forms, notifications, campaigns, the salon website and review management, according to the available plan and options. The salon remains responsible for its treatments, prices, availability and relationships with clients.
Bookelya endeavours to keep the service running. Maintenance, incidents or reliance on a provider may interrupt certain features. No quantified availability level is guaranteed. No artificial intelligence tool processes data at present. The salon maintains arrangements suited to its business continuity.
3. Account and permissions
The salon provides accurate information, keeps its contact details and professional profile up to date and uses features to which it is entitled. It protects team access, grants necessary permissions, removes unnecessary accounts and promptly reports suspicious access to contact@bookelya.com. A member may commit the salon or change its billing only if authorised.
4. Plans, prices and billing
Plans, limits, options and prices are described on the pricing page and subscription screen. The amount, currency, taxes, billing frequency and any extra charges presented before confirmation determine your purchase. Web and mobile store prices may differ. SMS credits and other options are included only where the offer provides for them.
Découverte is a free plan with limits, not a trial that automatically converts into a subscription. No standard free trial of paid plans is guaranteed. Any trial or promotional offer specifies its duration, conditions and subsequent price before acceptance; free access is not authorisation to charge.
On the web, subscriptions are billed through Stripe; the billing portal allows management of payment methods and available documents. In the app, when purchases are enabled, in-app purchases go through Apple’s App Store or Google Play, with RevenueCat providing technical entitlement tracking. The store displays the price and purchase terms, handles billing and issues its receipts. A mobile purchase is not billed again as a web subscription for the same entitlement.
Paid subscriptions renew at the selected billing frequency unless cancellation is recorded before renewal through the purchase channel. The salon maintains a valid payment method. Unpaid charges or expired entitlements may make some paid features unavailable; the statement-of-reasons and challenge rules in section 8 still apply. Non-payment does not authorise indiscriminate data deletion.
Before changing plans, the confirmation screen states the amount payable or credited, affected entitlements and effective date. Depending on the change, it may take effect immediately after payment or at a future billing date. In-app purchase changes follow the store’s rules. Losing an option may restrict the team, bookings or website; check the stated consequences before confirming.
5. Professional obligations and content
The salon complies with rules applicable to its treatments: qualifications, authorisations, insurance where required, hygiene, safety, taxation and client information about prices, cancellations and complaints. It must not use Bookelya for unlawful activity, interfere with the service or access other salons’ data.
The salon warrants that it has necessary rights to its photos, texts, trademarks and imported files, including any required permission to use a person’s image. Its content and review responses must be accurate, lawful and respect confidentiality. It must not post fake reviews, disclose health data in a response or present imported reviews as bookings verified by Bookelya.
For the salon’s client records, forms, imports and campaigns, the salon is the controller and Bookelya acts on its behalf. The salon provides clear information, determines a valid legal basis, respects unsubscribe requests and limits access and retention. Necessary allergies and contraindications may be collected with a valid condition under Article 9 GDPR and, where required, separate explicit consent whose evidence the salon retains. These terms do not constitute consent to health data processing.
6. Data, ownership and exit arrangements
The salon retains its rights to its content and client database, subject to data subject and third-party rights. It grants Bookelya a non-exclusive licence limited to hosting, display and operations necessary for the services used. This licence does not transfer database ownership or authorise its sale or AI model training. Bookelya’s own elements, including code, brand and design, remain protected.
While account access remains available, an authorised member can export the client database in CSV or XLSX: contact details, the profile note, statistics and available consent information. This export excludes the detailed calendar, separate notes and attachments, forms and photos, campaigns, the website and reviews. Export before deleting the account. No automatic post-deletion access period is provided.
The payment module separately provides financial CSV exports and dispute evidence, subject to its permissions and specific documents. They are not an export of the entire client record or salon activity.
The salon may request the complete return of data processed on its behalf at contact@bookelya.com. Bookelya provides it free of charge within thirty days of the request, in CSV or JSON format, together with associated files and attachments. Deletion on instruction is carried out within thirty days, except for legally required retention; backups follow their retention cycle. The general data processing agreement forms an integral part of these terms and sets out these arrangements. The payment-specific agreement retains its scope and accepted version.
7. Proportionate liability
Each party is liable under law for damage caused by its breaches, taking account of proven loss and causation. The salon is responsible for its treatments and content; Bookelya is responsible for its own service and data protection obligations. No blanket exclusion or fixed cap that becomes zero for free accounts is imposed. Liabilities that cannot lawfully be excluded, including for intentional misconduct, remain applicable.
8. Cancellation, suspension and challenges
A web subscription can be cancelled in billing settings or with support assistance. Cancellation stops renewal at the end of the paid period; entitlements remain available until then. Mid-period cancellation does not result in a pro-rata refund except where required by law or justified by a breach. A refund request must identify the purchase concerned; refunds owed remain payable.
For a subscription bought in the app, cancel in the Apple or Google subscription settings of the purchasing account. Deleting a Bookelya account or the app does not cancel that subscription. Changes, timing and refund requests follow the purchase channel and store rules without removing your statutory rights. Support can help identify the channel but cannot cancel a store subscription on your behalf.
Ending a subscription limits paid features according to remaining entitlements; it does not automatically delete the account or data. Account deletion is a separate process: you leave your salons and a salon is deleted only if no member remains, subject to protected financial operations or disputes. Pending bookings, refunds owed and obligations towards clients must be addressed before closure.
Bookelya may restrict or suspend a service for non-payment, fraud, unlawful content, serious breach, security risk or legal obligation. The measure must be proportionate in reason and scope. Bookelya provides specific reasons and challenge options on a durable medium before or when taking the measure, unless prohibited by law. The salon may submit observations and request review.
Where the P2B Regulation applies, total termination by Bookelya is explained on a durable medium at least thirty days before taking effect. Statutory exceptions, including an obligation requiring immediate termination or repeated breaches permitting termination without notice, are explained where legally permitted. If the measure is reversed, Bookelya restores the affected access without undue delay, including dependent data access.
9. Changes and P2B transparency
Changes to the terms are notified on a durable medium with their content and effective date. Where the P2B Regulation applies, notice is at least fifteen days and longer if technical or commercial adaptation requires it, subject to statutory exceptions. The salon may terminate before they take effect. Changes do not rewrite earlier booking terms or previously accepted payment texts.
The review and ranking rules describe how the directory works. The salon’s access to its data during and after the contract is described in section 6 and the general data processing agreement. These terms grant no right to access other salons’ client files. Differences in features, limits and prices depend on the plan and options purchased, as described before purchase. They do not buy a higher directory ranking. Bookelya provides tools and does not perform the booked beauty services. These terms impose no exclusivity or restriction on prices or sales through other channels.
10. Complaints, mediation and applicable law
The salon may send an internal complaint to contact@bookelya.com, identifying its account, the facts and the desired remedy. This channel covers technical difficulties, restrictions, billing disputes and alleged breaches of P2B obligations. Bookelya assesses the evidence proportionately and provides an individual response on a durable medium. This process is free and does not prevent court proceedings or referral to an authority.
Bookelya is a small enterprise within the meaning of Recommendation 2003/361/EC. The obligations to provide an internal complaint-handling system and appoint mediators under Articles 11 and 12 of Regulation (EU) 2019/1150 therefore do not apply to it. Bookelya nevertheless handles professional complaints at contact@bookelya.com under the procedure above. The parties remain free to seek mediation suited to the dispute. Belgium’s Consumer Mediation Service (mediationconsommateur.be) deals with consumer disputes with Bookelya; it is not a P2B mediator for salons.
Belgian law governs the relationship between Bookelya and the salon, subject to applicable mandatory rules. Jurisdiction is determined by law. This clause does not determine the law governing the treatment contract between the salon and the client. Seeking an amicable settlement does not suspend statutory time limits.
11. Online payments and additional documents
The online payment module requires an eligible plan, a complete professional identity, an operational Stripe account and separate acceptance of the payment terms and data processing agreement. Reading them on this page neither activates the module nor constitutes acceptance on your behalf.
The professional sells their services and receives payments into their connected Stripe account. Bookelya provides the technical tools and charges no transaction commission in this version. Any Stripe fees remain payable by the professional and are not deducted from a full refund owed to the customer.
The terms presented for each booking are stored with their version. The documents below supplement these terms and take precedence for the payment module in the event of a conflict, subject to mandatory rules; the data processing agreement takes precedence for the processing it covers.
Professional terms — online payments
Version 2026-10-02.2 — effective from 2026-10-02
PROFESSIONAL TERMS — ONLINE PAYMENTS
1. Parties and scope
Bookelya is operated by KURT Brûsk, a sole trader trading as NOWAVE, enterprise number 0803.438.231, VAT BE 0803.438.231, Rue T. Marcotty 5A, 4101 Seraing, Belgium. Contact: contact@bookelya.com.
The contracting professional is identified in the legal profile confirmed upon acceptance. That profile forms part of these terms. The person accepting declares that they are authorised to bind the professional. These terms supplement Bookelya’s general terms for the service payment module in Belgium and France. In a conflict concerning this module, these terms prevail, subject to mandatory law and the data processing agreement for personal data.
2. Access and Stripe account
Access requires an eligible Bookelya plan, complete professional identification, acceptance of the professional documents and an eligible, operational Stripe account. Suggested details from the salon or Bookelya account must be checked. The professional keeps their identity, contact details, VAT status and, in France, competent consumer mediator up to date.
The Stripe account is opened or connected in the professional’s name. Stripe collects and verifies the information and bank details required under its own procedures. Accepting these terms does not replace accepting the Stripe agreements. Compatible information from the legal profile may be prefilled in Stripe and then confirmed or completed by the professional.
3. Payments and fees
The professional sells, performs and receives payment for their services. Stripe processes payments directly on their connected account. Bookelya provides the technical booking and tracking functions, does not receive these funds on its own account and does not finance refunds.
Bookelya charges no transaction commission on service payments in this version. The Bookelya plan price still applies. Any payment, refund or dispute fees are governed by the professional’s Stripe agreement. Bookelya guarantees neither their amount nor their reimbursement by Stripe. The professional does not deduct them from a full refund owed to a customer.
Activation, payment methods, payouts and possible restrictions depend in particular on Stripe. Bookelya guarantees neither a payout date nor the outcome of a payment dispute, and remains responsible for its own commitments.
4. Bookings, cancellations and customer obligations
The professional sets their services, prices and payment rules within the module’s limits. Online payments count towards the service price; any balance is paid at the salon. The terms actually presented to the customer govern the booking, subject to their statutory rights. These professional terms do not replace those customer terms and do not, by themselves, determine the legal nature of amounts already paid.
The professional may choose automatic confirmation or a request requiring acceptance within the displayed deadline. For new bookings, the response deadline is a target: exceeding it alerts the professional without automatically cancelling, confirming or refunding the booking. The request stays pending. Refusal by the professional or cancellation by the customer of their still-pending request results in a full refund of the online payment. Earlier bookings retain their accepted terms, including automatic expiry and refund where applicable. In this Belgium/France version, the module applies no deduction for late cancellation or a missed appointment. A cancellation processed by the module results in a full refund of the relevant amount paid online. These rules do not make a service actually performed free of charge.
The professional complies with applicable information, withdrawal and early performance obligations, handles complaints, provides required receipts and fulfils their tax obligations. Booking settings cannot exclude a mandatory right. The professional does not advertise protection against missed appointments or a deduction that the module does not apply.
5. Refunds and assistance
The professional maintains the resources needed for refunds owed. Bookelya transmits authorised instructions, tracks their processing and distinguishes a received request from a confirmed refund. Funding difficulties or Stripe restrictions do not remove the debt owed to the customer.
The professional handles complaints about their service and disputes in Stripe; Bookelya provides the information available in its tool. Technical incidents may be reported to contact@bookelya.com. Support procedures do not deprive either party of their remedies.
6. Data and evidence
The data processing agreement and its annexes govern operations carried out on the professional’s behalf. The privacy policy describes Bookelya’s own processing. The professional supplies information necessary for legally applicable reporting obligations; this clause does not establish a tax exemption or authorise indiscriminate collection.
Bookelya retains the accepted text and version, their language, the associated legal profile, the authorised accepting person and acceptance date. These records contribute to evidence and may be challenged. Later changes do not rewrite the terms of earlier bookings.
7. Suspension, termination and changes
Loss of entitlement to the module, a Stripe restriction, unlawful use or an incident may suspend new payments. Bookelya communicates the reasons and challenge options on a retainable medium before or when taking the measure, unless legally prohibited. Immediate intervention may be necessary for security or a legal obligation. Full termination by Bookelya respects at least thirty days’ notice where required by the P2B Regulation, subject to its statutory exceptions.
Termination does not erase historical commitments, refunds or evidence. They remain tracked under applicable obligations; the professional retains their obligations to customers.
Changes are notified with their content and effective date on a retainable medium. Where P2B applies, notice is at least fifteen days, or longer if technical or commercial adjustments require it, unless a statutory exception applies. The professional may terminate the affected service in accordance with applicable rights. Renewed acceptance may be required before new payments.
8. Liability, term and applicable law
These terms take effect upon acceptance and apply while the module is used; obligations that need to survive termination remain applicable. Each party is responsible for its commitments and faults under the law. This document establishes no liability cap or waiver of mandatory rights.
Belgian law governs the Bookelya–professional relationship, subject to applicable mandatory rules. This clause does not determine the law of the salon–customer contract. The parties may seek an amicable solution through contact@bookelya.com; doing so neither prevents court proceedings nor suspends statutory time limits.
Data processing agreement — online payments
Version 2026-10-02.1 — effective from 2026-10-02
DATA PROCESSING AGREEMENT — ONLINE PAYMENTS
1. Parties, purpose and duration
The professional identified in the confirmed legal profile associated with acceptance is the controller for the operations in Annex II. KURT Brûsk, a sole trader trading as NOWAVE and operating Bookelya, enterprise number 0803.438.231, VAT BE 0803.438.231, Rue T. Marcotty 5A, 4101 Seraing, Belgium, is their processor. Contact: contact@bookelya.com.
This agreement and its four annexes form part of the documents accepted for the module. They govern processing under Article 28 GDPR; they are not presented as the Commission’s official standard contractual clauses. They apply from acceptance, throughout the relevant services and until return or deletion, subject to retention required by law.
Processing determined by Bookelya for its user accounts, billing, general service security or its own legal obligations falls under its separate responsibility and privacy policy. Retaining data after termination does not by itself permit reuse for another purpose.
2. Instructions and confidentiality
The professional determines the purposes, legal basis, information owed to individuals and lawful instructions. They authorise the operations necessary for the functions they use, described in Annex II. Settings, account requests and written exchanges constitute documented instructions. An additional instruction changing the service is assessed before implementation; Bookelya immediately flags an instruction it considers contrary to data protection law.
Bookelya processes data only on those instructions, including for international transfers, unless legally required otherwise; it then informs the professional before processing, unless legally prohibited. Bookelya does not sell these data or use them to train an artificial intelligence model. Authorised persons are bound by confidentiality and access only the data necessary for their tasks.
3. Security, assistance and incidents
Bookelya implements measures appropriate to the risks under Article 32 GDPR; Annex III describes the module’s measures. They may evolve without reducing the protection level. This agreement guarantees neither a particular certification nor uninterrupted availability.
Taking account of the processing and information available, Bookelya assists the professional with individuals’ rights, security, breach notifications, required impact assessments and prior consultations. A request concerning the salon’s processing is forwarded to the salon; Bookelya does not independently decide matters belonging to the salon, unless instructed or legally required.
Bookelya notifies the professional of a personal data breach without undue delay after becoming aware of it, without waiting for every detail to be available. It progressively supplies the nature of the incident, affected data and individuals, likely consequences, measures taken or proposed and a contact. The controller’s statutory deadline for notifying an authority is not a waiting period granted to Bookelya.
4. Sub-processors and transfers
The professional generally authorises the suppliers in Annex IV solely for their stated functions. Bookelya binds them to data protection obligations consistent with this agreement and remains responsible for performance of their processing obligations.
Before adding or replacing a supplier, Bookelya informs the professional in writing of the identity, function, processing locations and safeguards, allowing at least fifteen days for a reasoned data protection objection before the new processing begins. The parties seek a solution; if none meets applicable obligations, the affected processing is suspended or service terminated without imposing the disputed supplier.
Hosting in Germany does not exclude transfers related to communications. For transfers outside the European Economic Area, Bookelya establishes a valid Chapter V GDPR safeguard, including appropriate 2021/914 transfer clauses and necessary supplementary measures, or an applicable adequacy decision after checking its scope. A supplier’s certification claim alone does not replace that check. Relevant safeguards and information are available on request at contact@bookelya.com.
5. Return, deletion and oversight
At the end of the relevant services, the professional chooses return or deletion of the data processed on their behalf. Bookelya arranges that choice with them, provides returnable data in a usable format and deletes the relevant copies within thirty days of the validated instruction, unless a legal retention obligation is identified and explained. Annex II addresses backups and operations still to be finalised. Return does not replace subsequently requested deletion.
Data that Bookelya must legally continue processing for its own obligations are separated from ordinary uses, restricted to that purpose and retained only for the necessary period. Protection and confidentiality obligations continue as long as data are retained.
Bookelya provides the information necessary to demonstrate compliance and allows audits, including inspections, by the professional or an appointed auditor. Arrangements protect other salons’ data, security secrets and service continuity without removing the audit right. An incident-related or authority-supported request cannot be refused solely because an audit has already occurred.
This agreement prevails over incompatible commercial processing terms. It does not limit individuals’ rights or authorities’ powers. Belgian law applies, subject to mandatory GDPR rules.
ANNEX I — IDENTITY AND CONTACTS
Controller: the professional whose legal name, legal form, enterprise number, address and contacts appear in the confirmed, archived legal profile linked to this acceptance. The accepting account and declaration of authority identify their representative. Processor: KURT Brûsk/NOWAVE, at the details in paragraph 1. Data protection and instructions contact: contact@bookelya.com. The profile version and agreement text are retained with acceptance evidence; a changed profile does not overwrite that historical identity.
ANNEX II — PROCESSING AND RETENTION
Individuals: customers booking with the professional, persons authorised to manage their salon and contacts in payment support requests.
Data: necessary identity and contact details, booking references, services and times, prices, currency, payment/refund amounts and states, technical Stripe identifiers, presented and accepted terms, permissions and records necessary for tracking. The module retains no complete card number, security code or KYC documents requested by Stripe. Health data and treatment questionnaires are not authorised by this annex and require a separate framework.
Operations and purposes: receiving, hosting and consulting bookings; transmitting payment/refund instructions; receiving and reconciling results; transactional notifications; assistance, exports and preservation of evidence necessary for bookings and financial operations. Marketing campaigns fall outside this scope.
Duration: operational data are processed during the service and finalisation of relevant bookings, payments, refunds and disputes. After the service ends, return/deletion follows the professional’s choice under paragraph 5; an open operation remains tracked using only necessary data until closure. An obligation or dispute justifying an archive is identified and reviewed at least annually and does not justify retaining the entire database indiscriminately. Specific statutory record periods depend on the obligation and country concerned.
Technical backups follow a normal thirty-day cycle and are not used for commercial consultation. If new backups fail, the last recoverable copy may be protected temporarily beyond that cycle to restore service; the exception is documented and ends after recovery. Before putting restored data back into service, Bookelya reapplies validated deletions and restrictions. Backups do not replace statutory archives. Raw content of processed payment events has an operational thirty-day retention period; unresolved events remain available as long as necessary for their handling.
ANNEX III — MODULE MEASURES
Access controls by account, salon and permission; server-side checks for sensitive actions; HTTPS transport in production; secrets managed outside user documents; hashed passwords; encrypted sensitive Stripe operation parameters; webhook signature verification and replay protection; restricted card data; financial journal and contractual evidence protected against ordinary modifications; temporary export links with permissions rechecked; scheduled daily database backups and weekly file backups, with daily cleanup and failure monitoring. Administrative access is restricted to operational and support needs. The described schedule does not guarantee every task’s success. Restorations, rights requests and incidents are operationally tracked. This agreement does not claim that all files or backups are encrypted at rest.
ANNEX IV — SUPPLIERS
Hetzner Online GmbH, Germany: application, database and backup hosting, in Germany for Bookelya. Processing framework: an Article 28 agreement to be concluded and maintained in the Hetzner customer account before the relevant processing; information and measures: https://docs.hetzner.com/general/company-and-policy/data-protection-at-hetzner/ .
Resend / Plus Five Five, Inc., United States: transactional email delivery; recipient address, content and necessary technical metadata. Processing may take place in the United States and at suppliers disclosed by Resend. Framework: Resend DPA and applicable transfer clauses, to be maintained for the Bookelya account: https://resend.com/legal/dpa ; further supplier list: https://resend.com/legal/subprocessors .
Twilio Ireland Limited, Ireland, with entities and providers disclosed for the service: enabled transactional SMS; recipient number, content and necessary delivery metadata. Processing outside the EEA, including in the United States, and telecommunications operators may be necessary. Framework: Twilio DPA and transfer safeguards applicable to the Bookelya account: https://www.twilio.com/en-us/legal/data-protection-addendum ; further supplier list: https://www.twilio.com/en-us/legal/sub-processors .
Stripe: the payment account is governed by the professional’s direct agreement with Stripe. Stripe’s own processing is not placed under Bookelya’s instructions by this agreement. Necessary technical payment exchanges are authorised; Stripe’s roles depend on the processing under its documents: https://stripe.com/legal/privacy-center . Stripe does not replace the hosting processor.